Return/Refund Policy

Orders are subject to change due to product availability, shipping policy, among other factors.

 

Return/Refund Policy:

If an ordered item is out of stock, we will offer an exchange or a refund at your choice.

Returns: We will accept returns on a case by case basis within 30 days of purchase. We will accept discretionary returns only if the item has been unopened. In these instances, please email us to arrange a return. We will give you a refund or an exchange, at your discretion. 

International Return/Refund Policy:

International Returns Marked "Refused" or "Unclaimed": If you refuse to pay your local duty or tax, and the carrier bills us for the unpaid charges, we will subtract this amount and any return shipping fee from your return credit once the order is back. No refunds will be given for items that are seized at your local customs office or abandoned. There will likewise be no refund for damaged products on return orders that are marked "Refused" or "Unclaimed." We reserve the right to charge a 10% restocking fee for any international order that is returned to us because it was refused or unclaimed. The original shipping fee is non-refundable.

We reserve the right to refuse refunds for damaged or unsalable merchandise if you refuse the package or the package is refused by customs. We reserve the right to charge a restocking fee on all other international returns where we consider the reason for return to be outside of the normal course of business.

For economy shipping, once the package leaves the United States, the customer will take full responsibility, and we assume on risk. For standard shipping with full tracking, if a package has no status updates after departed from sorting hub for more than 3 months, a customer may send us a missing package search request. If the logistics service partner finds your package, they will send it to the address you provided. If the package is deemed as lost, we will refund the value of the merchandise in form of store gift cards for future use. Please note it may take up to 3 months for logistics service providers to search for a package. One account may have up to two refunds every twelve months.

Please contact us at info@dreamingpipes.com if you have any questions.